Conservation Ontario's Client Service and Streamlining Initiative

Conservation Ontario Council endorsed the Client Service and Streamlining Initiative at their April, 2019 Council meeting. The development of this Initiative represents a commitment to undertaking improvements to conservation authorities’ roles in municipal plan review services and permitting services, while providing for the continued protection of public health and safety, and the environment. Through the Initiative, conservation authorities have identified three ways that they can streamline their approval activities and reduce “red tape” in order to help the Province address the lack of housing supply.

Working with the development and construction community, as well as municipalities, conservation authorities are implementing activities, as well as identifying and addressing other specific concerns, to:

1.Improve Client Service and Accountability while protecting public health and safety, and, the environment


2. Increase Speed of Approvals while protecting public health and safety, and, the environment

  • Undertook a representative process flow review to understand bottlenecks in the review and approval process
  • Starting in 2020, the high-growth CAs will report annually on their permit review timelines. An interim report has been prepared outlining the results of permit review timeline tracking for the high-growth CAs from January 1st - March 31st, 2020. The high-growth CAs prepared these results consistent with the Annual Reporting on Timelines Template.


3. Reduce Red tape and Regulatory burden while protecting public health and safety, and, the environment

  • Review and recommend as appropriate candidate legislative amendment opportunities


To support this initiative a Steering Committee of conservation authority General Managers / Chief Administrative Officers has been formed as well as a Conservation Ontario Timely Review and Approvals Task Force which consists of senior-level conservation authority staff who will provide on-going technical support for key deliverables. Workplan deliverables are reported to Conservation Ontario Council on a quarterly basis.